Shipping Information
At Hondenbenodigdheden Korting, we strive to provide you with the best shopping experience. Below you will find detailed information about our shipping methods, delivery times, and order processing.
Order Processing Time
Orders are typically processed within 1-2 business days.
Shipping Methods
- Standard Shipping: Delivered via DHL or FedEx. Delivery time is 10-15 business days after dispatch. Shipping fee is €12.95.
- Free Shipping: Available for orders over €50, delivered via EMS. Delivery time is 15-25 business days after dispatch.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the instructions below.
Return Policy
You can return or exchange your purchase within 15 days of receiving the item. Please ensure the product is in its original packaging and unused.
Return Process
- Contact Us: Send an email to [email protected] with your order number and the reason for return.
- Receive Return Instructions: We will email you the return instructions and a return label.
- Ship the Product: Carefully package the product and send it to the provided address.
- Confirmation: Once we receive and process your return, you will receive a confirmation and your refund or exchange will be processed.
Refund Information
Once your return is received and inspected, your refund will be processed. Refunds are issued via the original payment method and may take 5-10 business days to appear on your account.
Non-Returnable Products
Due to hygiene reasons, certain products are non-returnable, including:
- Dental care products
- Used collars and leashes